Login
Sign up

Dispute Resolution

If you have any complaints, disputes, or concerns regarding the Service, your Account, bets, transactions, or any other matter related to your use of betum.com, please contact our Customer Support team immediately via email at support@betum.com or through the contact form on the Website.

We are committed to resolving disputes fairly, transparently, and efficiently. All complaints will be handled promptly and in good faith by our trained support staff.

Complaint Procedure:

  1. Submit your complaint in writing using your Registered Email Address, providing full details of the issue (including relevant dates, transaction IDs, screenshots if applicable, and the resolution you seek).
  2. We will acknowledge receipt of your complaint within 24 hours.
  3. Our Customer Support team will investigate the matter thoroughly and aim to provide a reasoned response within 10 business days.
  4. If the investigation requires additional time, we will inform you of the delay and provide an updated timeline (not exceeding a further 10 business days).
  5. Once a final decision is reached, we will communicate it to you in writing, explaining the reasoning and any remedial actions taken.

If you are not satisfied with the outcome of our internal complaint procedure, you may escalate the matter to the relevant regulatory authority:

Anjouan Gaming Authority
As betum.com is licensed and regulated in the State of Anjouan (Union of Comoros) under the Computer Gaming Licensing Act 007 of 2005, unresolved disputes may be referred to the Anjouan Offshore Financial Authority or its designated alternative dispute resolution (ADR) entity.

We will provide you with the necessary contact details and reference number upon request to facilitate escalation.

Governing Law and Jurisdiction:
These Terms and Conditions, including any disputes arising from or in connection with them, shall be governed exclusively by the laws of the State of Anjouan in the Union of Comoros. Any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts of Anjouan.

By using the Service, you agree to this dispute resolution process and to attempt resolution through our internal procedure before escalating to external authorities.

We strive to maintain the highest standards of fairness and transparency and appreciate your feedback as it helps us improve our Service.