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Self-exclusion Policy

At Betum.com, we are fully committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We recognise that for the vast majority, gambling is a form of entertainment, but for some it may become problematic. We encourage all players to gamble responsibly and within their means.

We provide a range of tools and options to help you stay in control of your gaming activity. If you feel that gambling is no longer enjoyable or is impacting your life negatively, we strongly recommend using one or more of the following measures.


Available Responsible Gaming Tools

You may contact our Customer Support team at any time at support@betum.com (using your Registered Email Address) to request the following:

  • Deposit Limits – Set daily, weekly, or monthly limits on the amount you can deposit. Any request to decrease a limit will be applied immediately. Requests to increase or remove a limit will only take effect after a cooling-off period.
  • Loss Limits – Restrict the amount you can lose over a chosen period.
  • Wager Limits – Limit the total amount you can wager within a specified timeframe.
  • Session Time Limits / Reality Checks – Receive reminders of how long you have been playing or restrict the duration of your gaming sessions.
  • Cool-Off Period – Temporarily suspend access to your account for a short period (e.g., 24 hours, 1 week, or 1 month).
  • Self-Exclusion – Block access to your account for a longer, defined period (minimum 6 months) or indefinitely.

Self-Exclusion Process

If you wish to self-exclude, please contact our support team in writing from your Registered Email Address, clearly stating your request and the desired duration.

Upon receiving your request:

  1. We will close your account and prevent access to the Service for the agreed period.
  2. You will not be able to place bets, deposit funds, or receive promotional materials during this time.
  3. The minimum self-exclusion period is 6 months. Shorter temporary breaks can be arranged as a cool-off period.
  4. Your account will not be reactivated automatically at the end of the selected period. You must submit a written request for reactivation, and we reserve the right to refuse if we believe it is in your best interest to remain excluded.
  5. We will take reasonable steps to prevent the opening of new accounts during the exclusion period.

Self-exclusion applies only to betum.com. We strongly recommend that you also request self-exclusion from other gambling operators where you hold accounts and consider installing blocking software on your devices.


Signs That You May Need Help

You might consider using our responsible gaming tools or seeking support if you experience any of the following:

  • Gambling more than you can afford to lose
  • Spending increasing amounts of time or money on gambling
  • Feeling the need to chase losses
  • Gambling affecting your relationships, work, or daily responsibilities
  • Borrowing money or lying about your gambling activity
  • Feeling stressed, anxious, or depressed because of gambling

External Support

We encourage anyone experiencing gambling-related difficulties to seek professional help. The following independent organisations provide free, confidential advice and support:

We are dedicated to protecting vulnerable players and complying with all responsible gaming requirements under our Anjouan gaming licence.

Play responsibly. Your well-being is our priority.

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