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Public privacy policy

Last updated: 01.01.2026

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information on the betum.com website ("Website") and related services (collectively, the "Service").

We process **Personal Data** only when you register on the Website, create an account, or use our Service, and you explicitly agree to this Privacy Policy.

As a licensed operator in the State of Anjouan (Union of Comoros), we are committed to protecting your privacy and handling your data responsibly, in line with applicable laws, regulatory requirements, and industry best practices for data security and player protection.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

Please read this Privacy Policy carefully before using our Website or Service.

Data Collection

All information we collect that can identify you is referred to as “Personal Data”.

We may collect the following Personal Data:

  • Full name, date of birth, and gender;
  • Contact details (email address, phone number if provided);
  • Account credentials (username, password in encrypted form);
  • Identity and address verification documents (as required for KYC);
  • IP address, device information, and browser details;
  • Transaction history, deposits, withdrawals, and betting activity;
  • Communication records with our support team;
  • Information from surveys or feedback (optional).

Some data is provided directly by you during registration or verification. Other data (e.g., IP address, device info) is collected automatically through cookies and similar technologies for security and functionality.

Data Usage

We use your Personal Data for the following purposes:

  • To provide and manage your account and the Service (including processing deposits, withdrawals, and bets);
  • To verify your identity and age in compliance with our KYC procedures and regulatory obligations;
  • To prevent fraud, money laundering, and other illegal activities;
  • To ensure security of transactions and protect your account;
  • To comply with legal, regulatory, and licensing requirements (including reporting to authorities where required);
  • To provide customer support and resolve queries;
  • To analyse player behaviour for improving our Service and responsible gaming tools;
  • To send promotional materials, bonuses, and updates (only with your consent; you can opt out at any time).

We do not collect or process Personal Data without a lawful basis. We engage trusted third-party providers (e.g., payment processors, game providers, verification services) to support operations, and they are bound by strict confidentiality and data protection agreements.

Data Sharing and Transmission

We may share your Personal Data with:

  • Third-party service providers (payment gateways, game suppliers, KYC verification tools) strictly for delivering the Service;
  • Regulatory authorities or law enforcement when required by law;
  • Affiliates or in case of corporate restructuring (e.g., merger or acquisition), with prior notice where possible.

We do not sell your Personal Data to third parties.

Data may be transferred and processed outside the Union of Comoros (including to servers in secure jurisdictions). We ensure appropriate safeguards are in place, such as contractual clauses, to maintain the security and confidentiality of your data.

Data Storage and Security

We store Personal Data only as long as necessary for the purposes described, or as required by law (e.g., for anti-money laundering records).

We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorised access, loss, or misuse.

If you close your account, we will retain necessary data for legal compliance but restrict further processing.

Your Rights

You have the following rights regarding your Personal Data:

  • Access and receive a copy of your data;
  • Correct inaccurate or incomplete data;
  • Request deletion (subject to legal retention obligations);
  • Object to or restrict certain processing (e.g., for marketing);
  • Withdraw consent where processing is based on it;
  • Lodge a complaint with us or relevant authorities.

To exercise these rights or for any questions, contact our support team at support@betum.com using your registered email.

We are committed to handling requests promptly and fairly.

betum.com is owned and operated by Pulsiora Ltd, registered in Belize (registration number 000053623), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

Thank you for trusting betum.com. We prioritise your privacy and security.

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